Being a Secret Shopper

Mallard is an ice cream store located in 1323 Railroad Ave, Bellingham, Washington, USA. It is a block across the Bellingham Bus Station. Mallard is focusing on selling cream as its main product in food service. Besides, Mallard also sells coffee and souvenirs. Mallard directly serves from its kitchen to customers. There are several chairs provided in its ambient store, so customer can enjoy ice cream either at store or take it away. 

          On Tuesday, I went to Mallard. That was my countless time coming there. When I entered the entrance, nobody was there. Then, I walked to the ice cream counter at behind corner, immediately a server greeted me while showing pleasant smile and the other two servers were busy to serve other customers. Next, she offered me what kind of ice cream I wanted to. I said that I have tried some different tastes and I wanted to try a new flavor. Jessie, a service provider, soon suggested me two different combinations of almond flavor. I was wondering both of them, but I didn’t know which one I should choose it. For this reason, she suddenly grabbed two spoons of both ice cream and cordially asked me to try those all. Wow, it was intriguing for me. Nevertheless, I didn’t rapidly decide what I wanted to buy. I still asked several questions about the ingredients and she genially answered my entire question in detail. Later, I asked her two other distinctive tastes, and she was still amiable serving me. Eventually, I asked her which one I should try and she said that coconut chocolate chunk with almond with waffle cones was great for me since she knew that I liked coconut. I agreed to purchase it. Furthermore, after paying the ice cream, she even gave me a stamp coupon which could be used to redeem free ice cream by 10 times purchasing.

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